Dissatisfied with ongoing server issues and poor levels of customer service from their incumbent service provider, they approached Dudobi for assistance.

THE SCENARIO

— Poor customer service and management from their incumbent service provider;
— Recurring downtime and service interruption which negatively affected productivity and their reputation; and
— Inconsistent and unpredictable billing which made accurate budgeting impossible.

OUR APPROACH

Dudobi stepped in to help by performing a comprehensive server audit of the platform against configuration, security and best practice recommendations. We also undertook a cost analysis and audit of the AWS resources used monthly. We presented a comprehensive report to the client which detailed our recommendations and classified issues using a RAG dashboard to guide them in prioritising their remedial actions and approach.

THE OUTCOME

Comprehensive 24/7 monitoring allowed us to proactively identify and help to resolve server issues, reducing the impact of downtime on critical business operations. We implemented the best-practice recommendations arising from the audit, including:

— Patching and updating all applications and packages regularly
— Installing improved security measures and firewalls
— Implementing an improved backup and retention schedule to better safeguard data.

RESULTS

Resource usage and steady cost growth is a common issue with ‘unmanaged’ AWS environments not closely monitored by knowledgeable IT engineers. The client’s monthly spend on AWS was reduced from over $2000 per month to less than $600.