Shared Responsibility Model

This page provides a high-level summary of responsibilities between AWS, Dudobi, and you (the client) for managed AWS environments. It serves as an executive briefing on our shared responsibility model.

Three-Layer Responsibility Model

AWS Foundation Layer

AWS is responsible for:

  • Physical data centres and infrastructure
  • Host operating systems and hypervisors
  • Core network infrastructure and availability zones

AWS provides the secure, reliable foundation for everything we build upon.

Dudobi Managed Services Layer

Dudobi takes responsibility for:

Security & Compliance

  • 24×7 security monitoring and incident response
  • AWS security service management (GuardDuty, Security Hub, CloudTrail)
  • ISO 27001 compliance implementation
  • Vulnerability assessments and security policy enforcement

Infrastructure Management

  • Server patching and maintenance
  • Network configuration and management
  • Database administration and optimisation
  • Storage and backup management

Operations & Monitoring

  • 24×7 infrastructure monitoring and alerting
  • Performance optimisation and capacity management
  • Cost analysis and recommendations
  • Platform governance and policy enforcement

Access & Identity

  • AWS Identity and Access Management (IAM)
  • Multi-factor authentication setup
  • Access reviews and auditing
  • Secrets management

Dudobi manages the technical complexity so you can focus on your business.

Client Business Layer

Your organisation remains responsible for:

Data & Content

  • Data classification and privacy compliance
  • Business data backup requirements
  • Data retention policies
  • Encryption key management decisions

Applications & Business Logic

  • Application code security
  • Business process definitions
  • Application-level access controls
  • Custom application monitoring requirements

Business Continuity

  • Business impact analysis
  • Recovery time and point objectives
  • Business continuity planning
  • Regulatory compliance requirements

Governance

  • Internal policies and procedures
  • Legal and contractual obligations
  • Audit coordination
  • User training and awareness

You retain control over your business data, applications, and strategic decisions.

Key Benefits of Our Model

Clear Accountability

  • Well-defined boundaries prevent confusion
  • Explicit ownership for each responsibility area
  • Streamlined escalation processes

Enhanced Security

  • 24×7 security monitoring and response
  • ISO 27001 certified processes
  • Proactive threat detection and mitigation

Operational Excellence

  • ITIL-compliant service management
  • Continuous monitoring and optimisation
  • Regular performance and cost reviews

Strategic Focus

  • Dudobi handles technical complexity
  • Your team focuses on business outcomes
  • Reduced operational overhead

Service Level Commitments

All services are delivered according to our published Service Priority Levels with defined:

  • Response times
  • Resolution targets
  • Communication requirements
  • Escalation procedures