Privacy Policy

Dudobi is committed to safeguarding your privacy. We want you to know how we collect, use and keep information about you and the choices that are available to you when you request our products or services.

In this privacy statement, we describe how Dudobi Limited, in its capacity as the data controller, collects, uses and keeps information about you in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (the General Data Protection Regulation) and the Data Protection Act 2018.

From time to time, we may change this privacy statement. Depending on the nature of the change, we will inform you of any such change through our written communications with you or through our website.


Dudobi Limited only collect, use and retain information relevant to the Customer that is necessary for the operation and supply of services. This includes the processing of billing, utilisation, usage patterns/counts/statistics, traffic data and other Customer account related information (e.g. name, address, email address and telephone numbers).

More specifically, we use Customer information to deliver services, including to:

      • administer and manage your account;
      • communicate with you through email, SMS or any other electronic methods about your accounts, products, and services;
      • communicate with you through email, SMS or any other electronic methods about service updates, scheduled maintenance or;
      • answer questions submitted to us by you and respond to your requests;

Furthermore, Dudobi retains personal information under the following circumstances:

      • Potential customers – if you have contacted Dudobi regarding our services and have given consent to receive marketing material for Dudobi to promote our own goods and services.
      • Former customers – if you have previously signed a contract or have been recipients of goods, services or invoices from Dudobi in the past.
      • Employee related data – we retain personal data for present and past employees for as long as statutorily required.


Dudobi Limited do not share Customer information with anyone except as described below. We will share your information only with your consent or as required or permitted by applicable law, such as with:

      • regulatory authorities, courts, and governmental agencies to comply with legal orders, legal or regulatory requirements, and law enforcement requests;
      • collection agencies and external legal counsel to collect debts on your account;
      • our Service Providers who perform services for us and help us manage your account and/or operate our business;


Dudobi Limited use organisational, administrative, technical and physical security measures to safeguard Customer information and to help ensure that your information is processed promptly, accurately and completely. We require Service Providers to safeguard your information and only use your Customer information for the purposes we specify.


Dudobi Limited will retain Customer information only as long as we need to deliver the products and services that you requested, unless we are required to keep it for longer periods because of law, regulation, litigation or regulatory investigation purposes.

When Customer information is no longer necessary for legal or regulatory needs, to administer your account or to deliver the products and services you have requested, we will take reasonable steps to securely destroy such information or permanently de-identify it. For more information about our data retention practices, you can contact our Data Protection Officer.


We encourage you to check regularly that all Customer information held by us is accurate and up to date. If you believe that any information we hold about you is incorrect or incomplete, you may ask us to correct or remove this information from our records. Any information which is found to be incorrect or incomplete will be corrected promptly.


You have the right to access, update, erase, change or correct your Customer information. More specifically, you have the right to:

      • withdraw your consent for our use of your Customer information at any time, where our processing is based on your consent;
      • restrict and/or object to the use of your Customer information;
      • request a copy of any Customer information we have about you.

If you want to exercise any of your rights or if you have any questions about how we process your Customer information, you can contact our Data Protection Officer. You also have the right to contact the Information Commissioner directly at



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